What Smartloop Can Do for Hotels and Hospitality Brands
Automate repetitive tasks such as booking, promotions, and content delivery. Human takeover is also available. Save money from maintaining expensive call centers.
Tailor the experience of each guest by securely feeding your chatbot with data from your internal booking system(s), CRM and/or database.
Build a single chatbot and deploy it on the messengers/channels your customers already use, incl. your website(s). Dedicated chatbots are not required.
Deploy the chatbot in the secure Smartloop cloud (99.9% uptime) or on-premise.
Monitor chatbot performance, usage and version control from one single dashboard.
Encrypt and obfuscate private data.
Chatbot templates for hotels and the hospitality sector.
Chatbot Use Cases for the Hotels
- Provide fully automated 24/7 guest services with minimal human involvement, such as booking a room and on-property requests (WiFi passwords, late checkouts, room cleaning, etc.), in the native language your guests speak.
- Personalize your guests’ experiences by providing information at the right time, such as free upgrades or extra rewards for being loyal. Use the bot as a concierge to provide recommendations based on the user’s device location and time of day.
- Send out surveys, deals and rewards with a few clicks. Engage your guests off-property or after their stay.
- Cross-sell complimentary products and service quickly and easily.
What To Expect After Successful Chatbot Deployment
Increase Customer Satisfaction
When your customers have questions, your chatbot can get them answered within seconds, 24/7, leading to greater customer satisfaction, and ultimately to higher MRQ.
Lower Development Costs
There is no need to create and maintain a stand-alone mobile application. Plus, a single code base ensures that all your deployed chatbots are always up to date.
Lower Service Costs
The chatbot can handle at least 30% of your service load with proper setup. Plus, it will allow you to save money from maintaining expensive call centers.
Personalize Guest Experience
Smart chatbots give you the freedom to greatly personalize every step of the customer journey – from booking, through in-room and on-property services, to post-stay services and reward programs.
Reach Customers Immediately
Use push notifications to broadcast last minute deals, free upgrades, new guest services, important news and promos – there is no need to update mobile apps and websites.
Deeper Customer Insights
Analyze your customers’ patterns and their habits, find out more about them. You will know what engages them the most.
“63% of people would consider messaging an online chatbot to get in touch with a business or brand.”
Sam Shead, Business Insider