Frequently Asked Questions
What is a subscriber?
Anytime someone sends a message to your messenger bot, he/ she becomes a subscriber—smartloop pricing based on the number of subscribers. As the number of subscribers grows, the bot automatically upgraded to the next plan and reflected in the next billing cycle.
How to upgrade to a paid plan?
You can upgrade from the bot settings or click on the trial message in the navigation bar (as shown below) to upgrade to a premium plan:
Is pricing per bot or user?
It is per bot subscription, meaning the pricing plan calculated per bot per subscriber.
Once the trial period is over, you will not be able to access the premium features. Your bot will be downgraded to free / community plan and you will not be able to reach more than 100 subscribers.
What forms of payment do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express. If you’d like us to accept other forms of payments, please write to us at email@example.com for assistance.
Can I integrate with other services?
Using the GraphQL API, you can integrate smartloop conversational bot virtually with any service. A common use-case is to integrate with other live chat providers to augment their customer support using chatbots. Please refer to the documentation for more information on sending and receiving messages using API.
What channels do you support?
We support Facebook Messenger, web, and Viber. However, using the API, you can build a conversational bot using the Smartloop builder and publish it to other channels. You can use the webhook approach to capture and relay to your channel.
Can I cancel the premium plan?
Yes, you can cancel your premium plan anytime from bot settings. However, once you have downgraded, you won’t be able to access the premium features anymore.
Can I upgrade/downgrade anytime?
Yes, you can upgrade or downgrade easily anytime based on your needs. Click on the “Configure” tab and scroll to the payments widget.
I need more subscribers
If you need more subscribers from what is in the pricing sheet (please type “pricing” in the web bot to get started), please send us an email at firstname.lastname@example.org. We have pricing plans and SLAs designed to support SME’s and large enterprises.
Do you offer a white-label solution?
Smartloop is a self-service SaaS platform. We do not offer custom white-label solution.
Are there any setup fees?
There are no setup fees and hidden charges with any of our plans. However, if you need help in onboarding the platform, then there is an hourly fee associated with it. Please reach out to email@example.com for more information.
Is my data safe?
Smartloop is a free platform, and we recommend to find your use-case first then put some effort into building out that perfect conversation flow that works for your product/service. The best way is to analyze your conversation flow and keep improving it continuously.
If you have any questions about billing and other general issues, please contact us: firstname.lastname@example.org