Frequently Asked Questions
When someone sends a message to the bot, he/ she becomes a subscriber. There can be unlimited back and forth messages between a unique subscriber and the bot.
Volume pricing is available in business plans. You be assigned a total number of subscribers per account. You can create unlimited number of bots. Total number of subscribers must not exceed the allowed quota.
You can upgrade from the bot settings or click on the trial message in the navigation bar (as shown below) to upgrade to a pro plan:
The pricing is calculated based on number of subscribers of your bot.
Once the trial period is over, you will not be able to access the premium features. Your bot will still work as it is, however you wont be able to reach out beyond (broadcasts/audience/campaign) the allowed numbers of subscribers on a free plan limitation.
Using the GraphQL API, you can integrate smartloop conversational bot virtually with any service. A common use-case is to integrate with other live chat providers to augment their customer support using chatbots. Please refer to the documentation for more information on sending and receiving messages using API.
You can also use Zapier events to capture and send notifcations.
We support Facebook Messenger, web, and Viber. However, using the API, you can build a conversational bot using the Smartloop builder and publish it to other channels. You can use the webhook approach to capture and relay to your channel.
We accept major credit cards, including Visa, Mastercard, and American Express. If you’d like us to accept other forms of payments, please write to us at firstname.lastname@example.org for assistance.
Smartloop is a free platform, and we recommend to find your use-case first then put some effort into building out that perfect conversation flow that works for your product/service. The best way is to analyze your conversation flow and keep improving it continuously.
If you have any questions about billing and other general issues, please contact us: email@example.com