Supercharge your Customer Service using Conversational AI

Use conversational AI to qualify leads, automate redundent support to focus more on important things to grow your business

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  • Improve Customer Service

    Improve Customer Service

    Provide 24/7 support to your customer. Automate the basics and never let your customer wait in the line

  • Nurture and Re-engage

    Nurture and Re-engage

    Use conversational AI to nurture your customers based on interests and send them offers and perks

  • Empathy & Trust

    Empathy & Trust

    Have 1-to-1 conversations with customers, share engaging content, all while improving retention rates

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Automate Tier-1 in Minutes.

  • Point and Click Conversation Builder

    Build chatbots to qualify leads or book appointments without any specialized skills or hiring a development team. Focus on your business; let us handle the rest.

  • Re-Engage Leads, Drive Sales

    Use automated messages to target and re-engage cold leads, or upsell existing customers.

  • Understand What Works Best

    Analyze user conversation to understand what works best and based on it, improve the automated flow that does more for you over time.

Automate Tier-1 in Minutes.
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AI + Human dream team

  • Automate the Basic

    Your AI Conversational Bot will resolve the most basic questions.

  • Seamlessly Escalate to Agents

    Humans are good at solving complex problems, let AI seamlessly handoff to a live agent based on profile and type of request, saving time and making your agents more productive.

  • Understand and Improve

    Analyze how users are interacting with your bot, pinpoint pitfalls and improve the flow overtime to maximize productivity.

An end-to-end platform for better experiences

  • Fast and Simple

    Our point-and-click conversation builder allows you to create engaging conversations quickly. Updating a conversation flow takes minutes and no coding is required.

  • Improve Conversations with AI and Insights

    Smartloop uses machine learning to understand your customers context. This combined with analytics can improve conversation flow overtime.

  • Mulitiple Channels

    Have conversations with customers where they spend their time. Have automated conversations on your website, Facebook Messenger, Viber or custom channel.

  • Robust and Secure

    Built on enterprise-grade stack, your chatbots are secure and able to handle any amount of conversations.

  • Push Notifications

    Target your customers and automatically send them personalized messages based on conversation data using the message broadcasting capabilities.

  • Live Chat

    Chatbots alone can't provide a great customer experience. Seamlessly handoff to an agent based on type of request and complex user flows to provide the best experience.

If you’re looking for a bot platform that will take you from start to finish, Smartloop is an excellent solution. We were able to define our business objectives, map out a user experience that made sense, build the bot, analyze analytics, and ensure that our trivia bot was optimized to grow our audience and drive traffic and sales. Their customer service is top-notch, and they were consistently available and proactive in coming up with solutions we might not have considered otherwise.

Kelly Barret

National Geographic